Support
Support
Two ways to reach us: from inside the app, or by e-mail.
Report from the app
The direct route goes through the app — it attaches what we need to make sense of a report. You will find it under Profile › App › Feedback & support. The same entry point sits at the foot of the home screen, and detail pages of curated content offer Report a problem.
With an account it becomes a report with a thread: you follow it under “My reports”, see its status and can reply to us.
Attached automatically: app version, OS version, device model, the screen you were on and your language setting. Your training, strength and nutrition data are not.
Without an account: anonymous, but no reply
You can report without an account. The report reaches us anonymously — we read it, but we cannot reply to you and you will not see a thread. There is no reply channel.
If you need an answer and would rather not create an account, send us an e-mail.
The route that works without an account and gets you an answer.
Helpful: what you did, what happened, what you expected, plus app version and device. We reply as soon as we can; we do not promise a service level.